All products are thoroughly inspected by us before dispatched to assure that you will receive your item(s) in perfect condition. We no longer send paper copies of receipts with orders in attempt to cut down on paper usage, only via email.
In accordance with UK distance selling regulations, you have the right to cancel your order within 14 days following delivery of your order and, if necessary, return the goods to us for a full refund minus postage costs. You must notify us by email within this time that you are doing this.
From notification, we must receive the item(s) in its original condition and packaging, unworn and with all tags in tact within 14 days. If we suspect the item has been worn, or has any odours such as food, smoke, perfume or deodorant, it will be returned to you immediately and no refund given. If the item is in satisfactory condition, we will dispatch an alternative chosen item from our current stock or offer a full refund. Earrings are exempt from this and cannot be returned for hygiene reasons.
All returns are the responsibility of the customer until received by ourselves. Postage for returns is at the customers' expense.
Willow Tree House
You MUST enclose your name and reason for returning in the parcel. Returns made by post, not hand delivered.